Location, camera and notifications

Including our workplace monitoring notice · Last updated 28 October 2026

Location

When the app uses your location

• When you tap Clock in or Clock out on a shift.
• When you mark a job as a cancellation (for example the customer was not home).
• When you choose to add your location to an incident report.

When it does not

• Filo Care does not track you in the background, between jobs, or when the app is closed.
• It does not record a trail of where you go.

What is recorded and why

At these moments the app saves your location (latitude and longitude), how accurate it is, and the time. It turns the coordinates into a street address and shows the office how far you were from the site. We use this to confirm you were at the site, to keep accurate time and wages records, to answer customer questions, and for your safety. The app does not stop you clocking in based on distance, but clock ins more than 300 metres from the site are highlighted for the office to check.

If the office chooses, a customer's job report can show arrival and finish times and where the clock in and clock out happened.

Your consent

South Australia's Surveillance Devices Act 2016 requires consent before a device is used to find a person's location. You give that consent each time you tap Clock in or Clock out, and your phone also asks you to allow location for Filo Care. You can withdraw consent at any time by turning location off for Filo Care in your phone settings. You can still clock in, but the office will see that no location was recorded and may contact you to confirm your times.

Camera, photos and files

• Filo Care only opens your camera or photo library when you tap to add a photo, video, receipt or file.
• It reads the time a photo was taken from the photo's details, so the job report shows the right time.
• It cannot see your other photos. It only receives the ones you pick.
• Job photos may be shared with the customer in a job report. Please follow the photo rules in our Terms of use.

Notifications

• In-app notifications (the bell) are always on, so you never miss a shift change, message or pay update.
• Pop-up notifications on your phone or computer are optional. Turn them on or off, choose which kinds you get (messages, shifts, reminders, pay) and set quiet hours in My profile › Notification settings.
• You can also turn notifications off in your phone settings at any time.
• Notifications are delivered by Apple (iPhone) or Google (Android and Chrome). The text of the notification passes through their service.

Things on your device

Filo Care saves a few things in your browser or app storage so it works smoothly: your sign-in, your theme (light or dark), which sections you folded, and a copy of data so pages load quickly. We do not use advertising or tracking cookies, and we do not use analytics services.

Filo Care does not use your microphone, contacts, calendar, Bluetooth or health data.

What the office can see

To run the business, pay people correctly and keep everyone safe, office administrators can see:

• your shifts, clock in and clock out times and locations, breaks and job reports;
• your photos, checklists, notes, incident reports and reimbursements;
• whether you are online, away, or on a job, and when you were last active (your teammates can also see online, away and on the job in Messages);
• an activity log of sign-ins and actions in the app, including the device type and the location of clock ins and outs;
• messages in the app, when needed for safety, complaints, pay questions or investigations.

The office cannot see anything on your phone outside Filo Care.