Account deletion

Filo Care by Filo Cleano Services Pty Ltd · Last updated 28 October 2026

Customers

Sign in, open My account and tap Delete my account, then confirm. Your login is closed straight away and your name, mobile, email and the notes you sent with quote requests are removed from your account. We keep records of the cleans we did and the invoices for them, because tax law requires it. You can also ask us by email or phone (details below).

Staff

If you work with Filo Cleano Services and want your Filo Care account and personal details deleted, you can ask in either of these ways:

• In the app: sign in, open My profile and tap Request account deletion.
• By email or phone: contact admin@filo-cleano.com.au or call 08 7083 8722 with your name and Filo Care username.

What happens next

We confirm the request with you, then switch off your login and delete or de-identify your personal details, photos you uploaded that are not needed for customer records, your availability, notification settings and contact information. We aim to finish within 30 days.

What we have to keep

Australian law requires us to keep some records, such as pay, timesheets, superannuation and tax records, usually for 7 years. We keep only what is required, store it securely, and delete it when the time is up. See How long we keep records.