Help & policies
Filo Care by Filo Cleano Services Pty Ltd · Updated 28 October 2026
Everything you need to use Filo Care, the Filo Cleano staff app. The pages for cleaners and our policies are public, so you can open them without signing in. The admin guide and admin FAQs only show when you're signed in to Filo Care as an admin.
Guides and FAQs
🧽 App guide for cleanersShifts, clocking in, photos, pay and more
🗂 App guide for admins 🔒Admin sign-in needed
💬 FAQs for cleanersQuick answers to common questions
💬 FAQs for admins 🔒Admin sign-in needed
Policies
Privacy policyWhat we collect, why, who sees it and your rights.Terms of useThe rules for using Filo Care, including photos, messages and honest records.Location, camera and notificationsWhen the app uses your location, camera and notifications, and what the office can see.Data, storage and recordsWhere data is stored, how long we keep it, security and data breaches.Account deletionHow to ask us to delete your account and what we must keep.
Links to share
Send these to new cleaners, for example in a welcome message.
| App guide for cleaners https://filocare.app/guide#cleaners | |
| FAQs for cleaners https://filocare.app/faq#cleaners | |
| This help page https://filocare.app/help |
Open Filo Care
filocare.app · How to install it on your phone
Questions? Contact us
Filo Cleano Services Pty Ltd (ABN 54 696 312 491)
Unit 1, Level 2, 19 North Terrace, Hackney SA 5069
Phone: 08 7083 8722 · Email: admin@filo-cleano.com.au
Website: www.filo-cleano.com.au
Filo Cleano Services Pty Ltd (ABN 54 696 312 491)
Unit 1, Level 2, 19 North Terrace, Hackney SA 5069
Phone: 08 7083 8722 · Email: admin@filo-cleano.com.au
Website: www.filo-cleano.com.au